Returns & Exchanges

Returns & Exchanges

Shop with confidence at NORTHLINE. You may request a return within 14 days after your order is delivered.

Eligibility

For a standard change-of-mind return, the item must be unworn, unused, in its original condition and packaging, with proof of purchase. Some items may have hygiene-related return restrictions where permitted by law; these will be clearly disclosed before purchase.

Complimentary return shipping

NORTHLINE covers return shipping for eligible returns. Contact us first so we can provide approved return instructions and arrange a prepaid return label or another prepaid shipping method. Please do not mail your item back without authorization.

Start a return

Reach out through our Contact page within 14 days of delivery. Include your order number, the item, and the reason for the return.

Damaged, defective, or incorrect orders

Contact us promptly with your order number and photos so we can review the issue. Your applicable statutory rights are not limited by this policy.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; your payment provider may take additional time to post the credit.

Return logistics and supplier arrangements are being finalized. This page is not yet published.